With the hospitality labor shortage, reducing your front-desk service time is critical to maintaining high standards and ensuring a positive guest experience.
Virtual reception kiosks can help you cut down your front-desk service time by automating check-in processes and enabling hotel staff to provide a more personalized experience to guests. These trends will help you create a seamless process that your guests and staff will enjoy!
Streamlined Check-In Process
The streamlined check-in process offered by a virtual reception kiosk is the key to cutting down your hotel’s front-desk service time. It helps to alleviate queues and ensure that all guests are seen simultaneously, thereby improving the customer experience and saving your employees valuable time.
The process is simple: a guest scans their QR code or enters a URL in the kiosk to be greeted by an AI-powered virtual receptionist, a human who can fulfill many of the functions a traditional receptionist might offer. The visitor will then be prompted to provide their reason for visiting, name, and other information, take a photo, and eSign documents.
Unlike the traditional check-in process, a virtual reception kiosk can queue at conferences and other events with many pre-booked visitors. It can also log in / log-out employees of a business as they arrive or leave work. Its web-based management system and VR software by Virdee can handle all of these scenarios simultaneously, reducing queueing time and increasing efficiency for your staff.
Virtual reception kiosks help you cut down your hotel’s front-desk service time by providing a more efficient way to check in and serve customers. They also improve the customer experience by reducing congestion, giving customers an accurate estimate of their wait times, helping to reduce stress levels, and improving overall customer satisfaction.
Ultimately, the reduced queues offered by a virtual reception kiosk will likely positively impact your customers’ perception of your brand. They will believe that you care about their time, which is the best way to build loyalty and repeat business.
Depending on the type of population you’re serving, a sound queue management system will ensure that your service is provided efficiently and quickly. It also gives you easy-to-understand analytics to spot bottlenecks and identify areas where you could improve your operations.
Increase Customer Satisfaction
When a customer calls your business, you want them to feel like they’re being heard. That means you should have a live receptionist on the other end of the phone.
When you do, customers will feel valued and be more likely to return and recommend your business to others. Plus, having a live receptionist is more effective at driving sales than having a voice recording.
A live person can answer questions about your company, new products, or special offers. They can customize this to each caller’s needs and desires.
A virtual reception kiosk can be used alongside existing front-desk set-ups or as a standalone check-in system for guests. Either way, it can help alleviate queues and reduce your hotel’s front-desk service time.
The hospitality industry is increasingly resource-constrained, and keeping staffing levels up is challenging when labor costs rise. Despite this, hotel managers can still deliver a top-notch customer experience if they use the right self-service technology to improve check-in times and cut down on front-desk service time.
A virtual reception kiosk enables guests to get help immediately, whether at home or on the go. It’s a great way to fill in for a busy staff member when they’re out sick or if there isn’t a full-time staff member available to handle a particular station.
The automation offered by a kiosk also helps cut down on the labor required in the back office, which frees up hotel workers to focus on more face-to-face connections with guests. This can include helping them choose an area for their stay, advising on local attractions or businesses, and attending to urgent service needs.